An evaluation of digital health and continuity of care maturity in Queensland using HIMMS methodology.

Flagship Program: Enabling Information Discovery and Application

Project Description

Collaboration is proposed between HIMSS, Queensland Health and The University of Queensland to assess the digital maturity of Queensland Health across a range of domains. HIMSS proposes an accelerated program which will include a comprehensive assessment of Queensland Health’s current digital maturity, using HIMSS’s assessment models, specifically the Continuity of Care Maturity Model (CCMM), and the new Digital Health Indicator, as well as customized research and gap analysis to design the future roadmap for digital transformation.The overarching aim for this project is to pilot (and validate) the HIMSS methodology in digital health and continuity of care maturity in Australia, and to measure Queensland’s progress towards a digital health ecosystem.It will include collaboration between HHSs and Primary Health Networks (PHNs)such as rural and remote and metropolitan.There are six steps in the proposed process which will provide a baseline assessment to support rapid digital prioritisation and longer-term roadmap development. This process is designed to be conducted virtually where possible to reduce the burden on the Hospitals and Health Services (HHSs) and Queensland Health team. Following the Digital Maturity Assessment and setting of Rapid Response Priorities, additional analysis will be conducted by researchers on the qualitative and quantitative data to validate these results, this will be circulated to all participants and HIMSS, and used to inform the Research and Evaluation Plan.The Plan will contain the methods for future reassessment and measurement of digital health and continuity of care maturity, and potential new process indicators and outcome measures that can be utilised by the HHSs and PHNs to facilitate benchmarking against similar systems across the world.Currently there is limited capability to measure digital health and continuity of care maturity at HHS, PHN or state-wide within Queensland or elsewhere in Australia. Whilst there area range of diverse assessment tools and measures, there is no international or Australian based validated digital maturity indicator/s. The HIMSS program provides an opportunity to test this in an Australian context and create a new capability to measure progress towards the digital health ecosystem.

Project Objectives

HIMSS proposes an accelerated program which will include a comprehensive assessment of Queensland Health’s current digital maturity, using HIMSS’s assessment models, specifically the Continuity of Care Maturity Model (CCMM), and the new Digital Health Indicator, as well as customized research and gap analysis to design the future roadmap for digital transformation. The overarching aim for this project is:To pilot (and validate) the HIMSS methodology in digital health and continuity of care maturity in Australia, and to measure Queensland’s progress towards a digital health ecosystem.The business objectives for Queensland Health are:1.To determine the current state of digital health and continuity of care maturity across different HHSs and example PHNs in Queensland.2.To determine (by gap analysis) the health-related priorities for development and investment, and exemplar areas of high-low maturity.3.To establish a roadmap for digital transformation across the health-related priorities.The research objectives are:1.To establish baseline measures for digital health and continuity of care maturity in Queensland.2.To develop a robust repeatable methodology to measure digital health and continuity of care maturity over time, for different regions and services. 3.To develop a suite of process indicators and outcome measures that can be used repeatedly to measure maturity.

Industry Participant

Department of Health Queensland
Keith McNeil Chief Clinical Information Officer, Assistant Deputy Director General

Other Project Participants

Healthcare Information and Management Systems Society (HIMSS)
Tim Kelsey Senior Vice President, HIMSS Analytics International

Research Participant

The University of Queensland
Associate Professor Clair Sullivan, Queensland Digital Academy Research Group, Centre for Health Services Research

Project Value:

$900,000