DIVERSITY DIALOGUES – ‘Quality care from a physical distance’

The focus of this panel discussion is delivering quality and culturally responsive telehealth services to people from culturally and linguistically diverse populations, through the pandemic and beyond.

COVID-19 quickly thrust us into using telehealth (phone, online and video consultations) which has resulted in a range of great benefits as well as numerous issues, particularly for this hard to reach population.

Our panel will discuss lived experience and use expert knowledge to explore and unpack the issues and provide practical strategies to achieve best practice. There will also be time to answer audience questions.

The Diversity Dialogues seminar series has been developed by the Health Consumers’ Council WA (HCC) for consumers and health service providers to explore ways to develop health services and patient care strategies that respond to cultural diversity.

The HCC has partnered with the Digital Health CRC and Curtin University and La Trobe University to bring you this inaugural online Diversity Dialogues event.

This webinar is free to attend and is aimed at health service providers wishing to improve capacity, capability, and confidence in this area. It may also be of interest to health consumer representatives.

– Pip Brennan – Executive Director of the Health Consumers’ Council WA (Panel Chair)
– Vivienne Pillay – Executive Officer, Ethnic Communities Council of Western Australia
– Nihal Iscel – Team Leader Consumer and Stakeholder Engagement, Multicultural Services Centre of Western Australia
– Rachel Pearce – Dietitian and Health Services Manager, Ishar Multicultural Women’s Health Services, Western Australia
– Ella Davies – Managing Director and Interpreter, WA Interpreters
– Dr Amandeep Hansra – practicing General Practitioner in New South Wales and national telehealth expert


Watch the recording

Please note: The information provided in this recording is intended only to give a summary and general overview regarding the matters discussed. The views and opinions expressed are those of the speakers and have not been verified for accuracy. The recording is not intended to be comprehensive, complete or current, nor should it be construed as providing advice in any way. You should always seek your own legal counsel or other professional advice before acting or relying on any information provided.

Clarifications on matters around interpreters discussed in the webinar (correct at time of writing).

  • Free interpreting through TIS is available for GPs but not allied health professionals.
  • GPs cannot charge for using an interpreter (there is no MBS item number).  If consultation time is extended, then it may be suitable to charge for a longer consultation if clinically justified.